Job Title : IT Support Apprentice
Employer : Telekinetix Ltd
Location : Bedford, Bedfordshire, MK40 2TE
Position Type : Apprenticeship
Apprenticeship Framework and Level : IT Application Specialist - Intermediate Level Apprenticeship
Sector : Computing
Vacancy Reference - : VAC-11052
Vacancy Short Description : This is an excellent opportunity for an individual with a keen IT background who is looking to develop their skills assisting with the development of business applications within many major fashion company retails systems.
Qualifications Required : To be considered for the role you must have a minimum of 5 GCSEs at Grades A-C including Maths and English
Previous knowledge and experience in database development and software or an IT GCSE would be beneficial but is not essential
Vacancy Full Description : This is an excellent opportunity for an individual with a keen IT background who is looking to develop their skills assisting with the development of business applications within many major fashion company retails systems. This will be a support based role with the possibility to transition into the Database Development Team in a fast moving company gearing up for the next phase of growth.
This will be a varied role within the team and will involve:
Telephone support duties
You will become familiar with all our systems and clients in order to respond to routine questions and follow up more complex requirements with investigation to resolve. An excellent telephone manner is essential as you will be representing the company on the telephone. You will also be required to answer support queries by email and via a web interface.
Logging support issues
You will be trained to support issues and log them in the central support database, it will be your responsibility to ensure that all support issues are tracked and closed as appropriate - raising unresolved issues to your Line Manager.
General office admin
Part of your role will involve general office administration such as mailings, filing and research relating to the activities of the business.
Customer site visits
Following a suitable period of training on our systems and having shown a track record of satisfying customer requirements, you will be visiting clients to perform software installations and user training.
Support work will include:
• Logging, responding and escalation of application support issues.
• Troubleshooting support issues to replicate the issue, identify why it is happening and propose solutions.
• Carry out periodic updates of operating systems and software on internal and client systems.
• Carry out data processing activities for development projects or on live client applications.
Many of the above activities will be supervised, by the developer in charge and in some instances only preparatory work may be carried out by yourself.
Development and Training
Whilst the job is extensively a support role it is hoped that you will show an active interest in the development activities. To this end there will be opportunities for on the job training. We will support you in relation to further education where ever possible and appropriate.
The successful candidate will be an extremely valuable member of the company,and one who supports the business as well as its clients. This role is essential to ensuring the smooth running of our clients systems.
Number of Positions Available : 1
Working Week : 37.5hrs pw 9am-5.30pm
Salary : £153.00 Per Week
Application Deadline Date : 30/04/2017
Possible Start Date : 22/05/2017
Personal Qualities : We are looking for someone who is efficient who works fast but accurately and can think on their feet. You should be creative and extremely proactive, good on the telephone and happy to work both during quiet times and under pressure as well as being bright, enthusiastic, quick thinking and capable of following complex systems.
Skills Required : The following skills are essential for the position:
Microsoft Word and Excel
Email and internet
Excellent telephone manner
Good team player
Proactive – takes initiative, has ideas, gets involved in the day to day work and discussions
Future Prospects : Beyond the initial period in support we hope that the successful applicant will be able to move into a software development role to support the application and related technologies.
Training to be Provided : CG LEVEL 1 FUNCTIONAL SKILLS QUALIFICATION IN ENGLISH
CG LEVEL 1 FUNCTIONAL SKILLS QUALIFICATION IN MATHEMATICS
CG LEVEL 2 FUNCTIONAL SKILLS QUALIFICATION IN INFORMATION AND COMMUNICATION TECHNOLOGY
OCR LEVEL 2 DIPLOMA IN IT USER SKILLS (ITQ) (QCF)
Other Information : Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process.
Things to consider : PLEASE NOTE: Whilst you would be employed by Telekinetix Ltd the job will be supporting i.Level Software so it is essential candidates research this.
We use a very niche development environment called 4D (www.4d.com) which is a specialist business database development package used worldwide.
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