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Job Title : Receptionist Apprentice
Employer : Luton Hoo Hotel & Golf & Spa
Location : Luton, Bedfordshire, LU1 3TQ
Position Type : Apprenticeship
Apprenticeship Framework and Level : Customer Service - Advanced Level Apprenticeship
Sector : Customer Services
Vacancy Reference - : VAC-11250
Vacancy Short Description : The Front of House Apprentice will play an important part in the Reception/Concierge function, dealing with all arrivals and departures. You shall be required to assist them with their luggage and ensure that they are made comfortable during their stay.

 

Qualifications Required : You will need to have achieved 3 GCSEs A*-D or 9-4 including English and Maths.
Vacancy Full Description : This is a new, exciting opportunity to complete a Customer Service apprenticeship within a 5 * hospitality environment within our Reception and Concierge team.
The Front of House Apprentice will play an important part in the Reception/Concierge function, dealing with all arrivals and departures. You shall be required to assist them with their luggage and ensure that they are made comfortable during their stay. You will be on hand to answer any guest queries and provide guests with information such as local restaurants, local tourism and transport needs from a train to a chauffer-driven car. This is a very customer focused position and will require you to think on your feet. This role will involve cash handling and credit card transactions as well as taking reservations and answering the switchboard. This is a fantastic opportunity for you to gain hands-on front of house experience whilst working towards your qualification.
Luton Hoo, one of the country’s finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. Excellent transport links mean we are only 30 minutes by train from St Pancras, a 10 minute drive to Luton Airport and 5 minutes from the M1.

With our 2 rosette Wernher Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.

We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests’ expectations.


Front of House Apprentice Overview

This is a new, exciting opportunity to complete a Front Office or Hospitality Service apprenticeship within a 5 * hospitality environment within our Reception and Concierge team. The Front of House Apprentice will play an important part in the Reception/Concierge function, dealing with all arrivals and departures. You shall be required to assist them with their luggage and ensure that they are made comfortable during their stay. You will be on hand to answer any guest queries and provide guests with information such as local restaurants, local tourism and transport needs from a train to a chauffer-driven car. This is a very customer focused position and will require you to think on your feet. This role will involve cash handling and credit card transactions as well as taking reservations and answering the switchboard. This is a fantastic opportunity for you to gain hands-on front of house experience whilst working towards your qualification.

As an Investors In People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities some of the other benefits successful candidates would enjoy include:


•The opportunity to work in one of the country’s foremost heritage hotels
•You will be working in one of the AA’s Top 200 Hotels in the UK and Ireland and proud members of Small Luxury Hotels of the World and Condé Nast Johansens
•You will earn a share in the Company Gratuities scheme which is performance driven by you and your colleagues.
•We have an Employee Assistance programme managed by Hospitality Action to help you navigate through life’s difficulties.
•There are a range of flexible benefits to help you manage your lifestyle including live in accommodation for some positions *
•We operate a childcare voucher scheme offering tax and NI relief when paying a registered childcare provider.
•Our reward and recognition scheme (GEM’s – see more information on our careers website) has been highly praised during our Investors in People accreditation.
•At Elite Hotels, we offer fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations
•Company personal contributory pension scheme
•Meals on duty compliments of the Chef
•Quality uniforms provided and laundered
•Free car parking

Luton Hoo have provided a mini bus service which will collect and drop off from the town centre and the train station, both in the morning and afternoon/evenings.
Number of Positions Available : 1
Working Week : 40 hrs pw. 5 days a week, 2 days off, Varied shifts.
Salary : £163.00 Per Week
Application Deadline Date : 01/01/2018
Possible Start Date : 08/01/2018
Personal Qualities : Good communicator.
Ability to work in a team.
Enthusiastic individual.
Professionalism.
Skills Required : •Strong numeracy skills.
•IT literate.
•Excellent communication skills, both verbal and written.
•Ability to work in a team.
•Hospitality experience is desirable, but not essential.
Future Prospects : The applicant has a variety of career paths at their disposal. The ideal next step for a Front of House apprentice would be a position within our Reservations, Concierge or Reception team.
Training to be Provided : Customer Service Level 3 OCR Diploma

Plus…
•Employment Rights and Responsibilities
•Functional Skills in English and maths (if needed)
•Personal, Learning and Thinking Skills
Other Information : Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process

Luton Hoo have provided a mini bus service which will collect and drop off from the town centre and the train station, both in the morning and afternoon/evenings.

Driving licence is desirable, but not essential.
Things to consider : 5 working days, 2 days off, varied shifts, 40 hrs

The role includes shift work. The earliest start to a shift will be 7am, the latest end of a shift is 11pm.
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