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Job Title : IT Desktop Support Apprentice
Employer : Blue Chip Group
Location : Bedford, Bedfordshire, MK44 3JZ
Position Type : Apprenticeship
Apprenticeship Framework and Level : IT, Software, Web & Telecoms Professionals - Intermediate Level Apprenticeship
Sector : Computing
Vacancy Reference - : VAC-11345
Vacancy Short Description : To develop and grow skills and knowledge in IT systems used internally by staff through ‘on the job’ and formal training. You are required to provide an excellent customer experience to the internal customers you support whilst resolving issues.

 

Qualifications Required : You will need a minimum of four GCSEs at grades A*-C or 9-4, including English and maths.
Vacancy Full Description : To develop and grow skills and knowledge in IT systems used internally by staff through ‘on the job’ and formal training. You are required to provide an excellent customer experience to the internal customers you support whilst resolving issues. You will provide support to other teams in related activities across the company.
• To develop knowledge and understanding of internally used products and services available to internal customers
• To learn and develop understanding of the technical systems and processes used within the Team
• To learn and develop understanding of the interaction of the Technical Team with other departments
• To develop understanding of Blue Chip internal customers and their requirements
• Maintain accurate documentation for systems and applications as required
• Support Technical Team members in completing basic technical and software activities for colleagues
• Build and maintain effective relationships with internal departments
• Learn about the IT Industry and maintain that knowledge going forward
• Be a productive member of the Technical Team
• Attend college and complete course work to required standard
• Proactive involvement in small projects
• Travelling between sites to resolve issues and support colleagues
• Willingness to work unsociable hours if required
• Hardware and software maintenance of computer systems
Number of Positions Available : 1
Working Week : 37.5hrs pw Mon-Fri 9am - 17:30
Salary : £263.50 Per Week
Application Deadline Date : 27/05/2018
Possible Start Date : 10/09/2018
Personal Qualities : A highly motivated, enthusiastic and determined individual
Passion and enthusiasm for IT
Confidence to ask questions and offer ideas
Passionate about Exceptional Customer Service
Willingness to get involved at all levels of work carried out by the team
Ability to achieve targets and meet deadlines
Ability to develop and maintain effective relationships with customers and colleagues
Ability to work under own initiative
Good team player
Able to conform to Blue Chip policies and procedures
Skills Required : Ability to understand IT concepts
Ability to follow instructions well and focus on the task in hand
Excellent communication skills, written and oral
Willingness to learn and openness to opportunities as they come
Accuracy and attention to detail
Previous experience in supporting Windows systems
Experience supporting IOS and/or Android is ideal
Full UK Driving License is an advantage
Future Prospects : To reach full potential within Desktop Support and secure a permanent position upon completion of Apprenticeship
Training to be Provided : THIS IS A STANDARD:

Our Level 3 Infrastructure Technician Apprenticeship is designed to equip you with the knowledge and skills to develop as an Infrastructure Technician. This will allow you to support productivity through the use of IT. This programme has been designed by industry leading employers to ensure Apprentices receive the most relevant Technology training for industry.
Over the 12-15 month Apprenticeship, Apprentices will gain a wide range of knowledge and experience, alongside the fundamental skills to succeed in any Technology role.
Other Information : Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team and complete an online Maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.

Benefits from start date 25 days holidays (pro rata on start date)
On site gym
Use of Personal Trainers
Deep Tissue Sports Massage (1hr session)
Relaxing Massage (20 Min session)
Free eye test
£100 towards glasses for new prescription
Fruit Baskets
Childcare Vouchers
Cycle to work Scheme
Lifestyle Benefits
Employee Assistance Programme

Benefit after Probation 3 months
5% of basic salary contributed into pension fund
Life Assurance
Private Medical Insurance (inc spouse/partner &
children)
Vitality Benefits
Income Protection Scheme
Travel Insurance
Will Writing
Tax Return Service
Things to consider : This role will be required to support 3 sites based in Bedford
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