Job Title : Technical Support Apprentice (IBMi Operator)
Employer : Blue Chip Group
Location : Bedford, Bedfordshire, MK44 3JZ
Position Type : Apprenticeship
Apprenticeship Framework and Level : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : Computing
Vacancy Reference - : VAC-11351
Vacancy Short Description : To develop and grow skills and knowledge within the IBMi operational team. Increase knowledge and understanding of the IBMi Platform, and the operational function through ‘on the job’ and formal training.
Qualifications Required : You will need a minimum of four GCSEs at grades A*-C or 9-5, including English and maths.
Vacancy Full Description : To develop and grow skills and knowledge within the IBMi operational team. Increase knowledge and understanding of the IBMi Platform, and the operational function through ‘on the job’ and formal training.
To provide IBMi operational support within the IBMi team and provide exceptional support and services on a daily basis to our IBMi customers. This position involves working 12 hour shifts both days and nights
• To develop knowledge and understanding of products and services available to customers via the IBMi team
• To learn and develop full understanding of the technical systems and processes used within the team.
• Monitor the Quick/EDD HA replication dashboard, escalate where required.
• Monitor the Landesk queue to ensure tickets do not breach, escalate where required.
• Maintain accurate documentation for systems and applications as required.
• Be a productive member of the IBMi team.
Number of Positions Available : 2
Working Week : 40hrs pw Mon-Sunday 12 hours shift work
Salary : £263.50 Per Week
Application Deadline Date : 27/05/2018
Possible Start Date : 10/09/2018
Personal Qualities : Good team player
Ability to work under own initiative
Excellent communication skills, written and oral
A highly motivated, enthusiastic and determined individual
Confidence to ask questions and offer ideas
Skills Required : Passionate about Exceptional Customer Service
Ability to understand IT concepts
Ability to follow instructions well and focus on the task in hand
Willingness to learn and openness to opportunities as they come
Willingness to get involved at all levels of work carried out by the team
Ability to achieve targets and meet deadlines
Ability to develop and maintain effective relationships with customers and colleagues
Accuracy and attention to detail
Able to conform to Blue Chip policies and procedures
Future Prospects : To reach full potential within IBMi team and secure a permanent position upon completion of Apprenticeship
Training to be Provided : During this apprenticeship you will study a range of topics, which could include:
•CISCO IT essentials part 1 and 2
•Software installation and upgrade
•Technical fault diagnosis
•Working with ICT hardware and equipment
•Software design fundamentals
•Managing software development
•Software design and development
•IT troubleshooting and repair
Other Information : The basic salary for this will be £263.50 per week + shift allowance
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team and complete an online Maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.
Benefits from start date 25 days holidays (pro rata on start date)
On site gym
Use of Personal Trainers
Deep Tissue Sports Massage (1hr session)
Relaxing Massage (20 Min session)
Free eye test
£100 towards glasses for new prescription
Cycle to work Scheme
Employee Assistance Programme
Benefit after Probation 3 months
5% of basic salary contributed into pension fund
Private Medical Insurance (inc spouse/partner &
Income Protection Scheme
Tax Return Service
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