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Job Title : Customer Service Apprentice
Employer : Electrolux PLC
Location : Luton, Bedfordshire, LU4 9QQ
Position Type : Apprenticeship
Apprenticeship Framework and Level : Customer Service - Intermediate Level Apprenticeship
Sector : Customer Services
Vacancy Reference - : VAC-11394
Vacancy Short Description : This role is to work within the Logistics and Customer Care department to assist with back office administration and providing support to customers and internal engineers.


Qualifications Required : You will need to have achieved 3 GCSEs A*-D or 9-4 including English and maths.

Other requirements: You should have a keen interest in providing excellent customer service and working as part of team. You should also demonstrate a ‘can do’ attitude, and have basic numeracy and literacy skills with which to build your customer service skills.
Vacancy Full Description : This role is to work within the Logistics and Customer Care department to assist with back office administration and providing support to customers and internal engineers.
 To manage customer enquiries (direct or indirect) relating to products, product availability and price enquiries via email and phone
 Help customers and engineers to identify correct part numbers
 To process and expedite orders received from customers for EFS and ELS
 To process and expedite orders for warranty jobs
 Liaise with group factories on progress of spare parts and chase for late or long lead time items.
 Provide customers with support and guidance on B2B programme and drive further usage
 Order parts for internal engineers through group factories and third party suppliers
 Maintain stock accuracy on internal engineers van stocks by controlling and monitoring system stock movements and regular contact with the engineers
After sales
 To process any returns requests according to operating procedures and arrange transport back to the relevant factories
 To liaise with the Finance Department to ensure the accurate production of invoices, assistance with any invoice queries and POD documents when required.

 To undertake, or assist with specific or general tasks as requested by the Line Manager
 To attend training as required
Number of Positions Available : 1
Working Week : 37.5hrs pw Mon-Fri 8:30am-5pm
Salary : £138.75 Per Week
Application Deadline Date : 23/09/2018
Possible Start Date : 01/10/2018
Personal Qualities : Personable, patient with a polite communication manner on the phone, face to face and via email.
Must have good time keeping skills with the ability to multitask and remain calm under pressure
Skills Required : Good communication skills both verbal and written
Able to work under pressure and prioritise workload
Administration experience in a fast moving office environment which is customer focused.

PC literate, with experience of E-mail, Internet and Microsoft office.
Future Prospects : There is opportunity to grow and develop within this role within the area of sales order processing, customer care and even within the technical engineering support side of the business.
Training to be Provided : THIS IS A STANDARD:

You will gain the following qualifications:

Customer Service Practitioner Level 2

•Functional Skills in English and maths (if needed)

During this apprenticeship you will study a range of topics, including:
•Knowing your customers
•Understanding your organisation
•Meeting regulations and legislation
•Systems and resources
•Your role and responsibility
•Customer experience
•Product and service knowledge
•Interpersonal skills
Other Information : Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team and complete an online Maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.
Things to consider : The role is office based and involves spending most of your time working at your desk with databases, emails and on the phone.
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