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Job Title : Engineering IT Support Apprentice
Employer : Traka Plc
Location : Olney, Buckinghamshire, MK46 5EA
Position Type : Apprenticeship
Apprenticeship Framework and Level : IT Application Specialist - Advanced Level Apprenticeship
Sector : Computing
Vacancy Reference - : VAC-11404
Vacancy Short Description : Progressive technology company looking for an apprentice to join us at the start of their career. We can offer you training and experience in Customer Service, Ticket Management and Technical Support of our bespoke Traka product .


Qualifications Required : You will need a minimum of four GCSEs at grades A*-C or 9-4, ideally including English and maths.
Vacancy Full Description : Main Duties:
• To provide prompt 1st and 2nd line telephone or dial in support dealing with our customers and worldwide distributors.
• Investigating faults and technical issues, documenting and following up to closure.
• High level of Ticket Management required for your work load
• Raising appropriate Field Service Work Orders for engineers
• Setting up test systems to mimic customer faults.
• Reporting bugs to R&D and working with R&D to provide resolution to customer issues.
• Team working and sharing knowledge of Traka problems and fixes
• General administration within the customer services department

Any other duties required to assist in supporting the achievement of the Company objectives.
The main focus of your time with us will be that of learning the skills needed to work in a support environment. Telephone skills, writing business emails, how to talk to customers, how to deal with difficult people, ticket management, how to give technical support to a non technical person, learning about our product covering both hardware and software.

Traka is a fantastic company with many opportunities to progress your career. We are growing year on year and are always on the look out for good people to join our growing team.
Number of Positions Available : 1
Working Week : Mon to Fri 08.00 to 17.00, incl.1 hour for lunch
Salary : £148.00 Per Week
Application Deadline Date : 30/09/2018
Possible Start Date : 03/10/2018
Personal Qualities : Confidence
An inquiring mind
Good Listener
Skills Required : Good communication skills
Happy to work on their own or as part of a team
Willingness to listen and learn
Future Prospects : Traka, year on year is growing and expanding. We are a Global business and brand leader in our field. Therefore we have incredible opportunities both at home and abroad for the right people in all areas of our business, Sales, Technical Support, International sales and support, Field Support, Production, Project Management, Research and Development are just a few of our areas with opportunities.
Training to be Provided : You will gain the following qualifications:

Infrastructure Technician – BCS – Level 3 Apprenticeship Standard

During this apprenticeship you will study a range of topics, including:
•Cabling and connectivity
•Maintenance processes
•Computer architecture
•Numerical skills
•Maintaining a secure network
•Operating systems
•Deploying and securely integrating mobile devices
•Cloud and cloud services
•Disaster recovery
•Coding and logic
•Business processes
•Business IT skills
•IT security
•Remote infrastructure
•Problem solving
•Workflow management
•Health and safety
•WEEE (Waste Electrical and Electronic Equipment Directive)
Other Information : The candidate will need to be a driver or able to get to and from work at the hours required.

There will be day trips out to customer sites. These will start and finish at the Olney site. Normal business expenses will be covered.

The course cut-off date is the 3rd October - PLEASE APPLY BEFORE.

Candidates must attend an initial interview with a member of the Apprenticeship Recruitment Team and complete an online Maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.
Things to consider : Support is based sitting at desk looking at a PC (with appropriate breaks) all day.
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