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Job Title : Customer Service Apprentice
Employer : Sca Hygiene Products UK Ltd
Location : Dunstable, Bedfordshire, LU6 3EJ
Position Type : Apprenticeship
Apprenticeship Framework and Level : Business and Professional Administration - Intermediate Level Apprenticeship
Sector : Customer Services
Vacancy Reference - : VAC-11459
Vacancy Short Description : SCA Hygiene T/A Essity are seeking 2 apprentices to work with our Professional Hygiene business, and the TORK brand. This will give you the chance to really understand how we provide excellent service to our customers.


Qualifications Required : A 'Level, including Maths and English A-C
Four GCSE including Maths and English A* - C (9-4)
Vacancy Full Description : Front office role:
- Deliver high level of Customer service to both internal and external Customers
- Process Sales Orders accurately following the Order to Bill process
- Answer all customer telephone and email queries and enquiries
- Complaint logging and resolution
- KPI reporting as required
- Telemarketing and promotional calls
- Attend Field accompaniment day

Back office role:
- On Invoice pricing
- Contract pricing
- Customer pricelists
- Sample requests
- Dispenser requests
Number of Positions Available : 2
Working Week : 36.25 hrs Monday - Friday 09:00 -5:15pm
Salary : £250.00 Per Week
Application Deadline Date : 22/07/2018
Possible Start Date : 03/09/2018
Personal Qualities : Excellent work ethic
Team player
Cares about others
Skills Required : Previous work experience
High level communication skills
Able to work with own initiative
Future Prospects : To potentially move to a Customer Service Account Handling position, with a set of dedicated customer accounts, or a support role within the back office team
Training to be Provided : Customer Service Practitioner Level 2 plus
Functional skills in English maths (if needed)
Other Information : We cover our phone lines from 8:30 to 5:15. There are two possible work patterns - 8:30-4:45 or 9:00-5:15

Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team and complete an online Maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage
Things to consider : Office based position, with computer and phone work.
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